Terms of Use – ZONEFIRST

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ZONEFIRST.COM TERMS OF USE

Effective Date: 10/1/24

Welcome to ZONEFIRST. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General Information

  • Business Entity: The entity operating this website is ZONEFIRST.
  • Geographic Scope: ZONEFIRST services are available for customers located in the United States and Canada only.
  • Account Creation: Customers can either create an account for future convenience or proceed as a guest during checkout.

2. Purchases & Payments

  • Accepted Payment Methods: We accept PayPal, ApplePay, Google Pay, and all major credit cards.
  • Pricing Policy: Prices are final at the time of checkout. Contractors and builders can access preferred pricing by creating an account and contacting us for discount application.
  • Order Cancellations: Orders may be canceled within 24 hours of purchase. Please contact us immediately to request cancellation.

3. Shipping & Delivery

  • Shipping Options: Standard shipping is available for all orders. For expedited shipping, please contact our support team to make special arrangements.
  • Shipping Costs: Shipping costs are calculated based on the delivery location, package weight, and size.
  • Estimated Delivery Times: Most orders are shipped within 3 business days. Custom orders typically ship within 4 business days.

4. Returns & Refunds

  • Return Policy: Returns are accepted within 1 year of purchase, subject to a 20% restocking fee. Refunds are provided in the form of store credit.
  • Refund Process: Upon return approval, customers will receive a code for the store credit amount to use on future purchases.

5. User Responsibilities

  • Account Security: Users are responsible for maintaining the confidentiality of their account credentials. Please use a secure, memorable password and do not share it with others.
  • Prohibited Conduct: Harassment of our staff via excessive emails, phone calls, or social media will not be tolerated. ZONEFIRST responds to all inquiries within 24-48 hours, depending on the complexity of the issue.

6. Intellectual Property

  • Content Ownership: All content on the ZONEFIRST website, including text, images, and graphics, is owned by ZONEFIRST. Customers may reuse this content for educational purposes and to help promote ZONEFIRST products.
  • Trademarks: The trademarks ZONEFIRST, TROLEX, ZONEFIRST ZONE CONTROLS, and any other registered marks may only be used in the context of sales or educational purposes.

7. Privacy & Data Use

  • User Data: We collect personal information such as your first and last name, company name, address, and billing information (which is stored securely via tokenization). This data may be used for educational, promotional, and product-related communications.
  • Tokenization: We tokenize your sensitive payment information for secure storage. The original data is kept in a third-party token vault.
  • Third-Party Sharing: We may share necessary shipping information with third parties to fulfill your order, but we do not share your personal information for marketing purposes without your consent.
  • Cookies: We use cookies and tracking technologies to help improve your experience and provide personalized ads related to ZONEFIRST products on third-party websites.

8. Disclaimers & Liability

  • Product Availability: Products marked as out of stock will be indicated as such on the website. New items will be labeled as new for up to 6 months. Most products are made to order.
  • Tokenization: We tokenize your sensitive payment information for secure storage. The original data is kept in a third-party token vault.
  • Third-Party Sharing: We may share necessary shipping information with third parties to fulfill your order, but we do not share your personal information for marketing purposes without your consent.
  • Cookies: We use cookies and tracking technologies to help improve your experience and provide personalized ads related to ZONEFIRST products on third-party websites.

9. Governing Law & Disputes

  • Jurisdiction: These Terms of Use are governed by the laws of the state of New Jersey.
  • Dispute Resolution: All disputes arising from the use of ZONEFIRST's website or services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. This means disputes will be settled outside of court, without a jury trial.
  • Third-Party Sharing: We may share necessary shipping information with third parties to fulfill your order, but we do not share your personal information for marketing purposes without your consent.
  • Cookies: We use cookies and tracking technologies to help improve your experience and provide personalized ads related to ZONEFIRST products on third-party websites.

10. Modifications to Terms

  • Changes to Terms: ZONEFIRST reserves the right to modify these Terms of Use at any time. The date of the last update will be clearly indicated at the top of this page, and users are encouraged to check back periodically for changes.