RETURNS
Return & Credit Policy
All returns must have prior authorization and are subject to a 25% re-stocking charge.
Returns are for credit only and can only be used towards future purchases with ZONEFIRST via PO or on ZONEFIRST.com.
Custom and Special order items may not be returned for credit.
Overstock items will not be taken back as returns.
Shipping fees are non-refundable.
Start a Return Here
Once submitted, this form generates a ticket # in our system that's assigned to an account manager. Please keep that ticket # on hand for any follow up info that's needed.
Please do not ship back any products until you have authorization.